7. Right of withdrawal
You can announce your right of withdrawal within fourteen (14) days of receiving your original order without reasoning. You announce such right in an expressed statement sent to the Customer Service Teams to our central email address (info@suel.hu or suelwebshop@suel.hu) within the above fourteen (14) day deadline. Please also indicate the tracking number of your order, in case you send back the item via the courier service chosen by you.
You shall send back the item to us without delay, but within fourteen (14) days from the announcement of your expressed statement on withdrawal at the latest.
The deadlines above shall be regarded as being complied with if you send your statement or the item before the fourteen (14) days expired. As Süel receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. The provisions of Shipping & Return Policy, shall apply.
To return an item please ship to the webshop center of Süel:
Süel Budapest
Késmárk u. 9.
1158, Budapest, Hungary
06306701455
You will be responsible for return shipping costs. Shipping costs are non-refundable unless the item is defective. We recommend you obtain a proof of postage and use a trackable shipping service or purchase shipping insurance.
We shall refund the full price of the returned item as it is received by us. We shall not refund such shipping fee, which was chosen by you and was not in line with our usual shipping method. The refund shall be made in the same way as the original method of your payment was made (PayPal).
You will receive a written notification via email that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline will not be eligible for a refund.
You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you.
The right of withdrawal cannot be exercised by a non-consumer entity, i.e. an enterprise, namely such entity which acts in the scope of its profession, independent occupation or its business activity.
8. Liability for products
Please note, that Süel is not liable for damages resulted from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the product description.
8.1 Liability for defective items (in Hungarian: kellékszavatosság)
In case of defective performance (in Hungarian: hibás teljesítés) you are entitled to make a claim for defective items against us on the basis of the Hungarian Civil Code.
Upon your request you are entitled to make the following claims:
If an item is defective due to a manufacturing fault, we will offer to repair the item or exchange it. If it cannot be repaired or the same item is not available, you are entitled to a proportional price reduction or to have it repaired it by yourself or a third party and we pay for the repair, or to a full refund (i.e. the purchase price along with the shipping fee).
You are entitled to modify your chosen claim, but you are responsible for the costs imposed by this modification, except it was caused by us.
You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest.
Within the first six (6) months from delivery you shall inform us about the defect and confirm that the item was provided by us. Within such six (6) month deadline there is no other condition to make your claim on the basis of the liability for defective items.
After the expiry of the above six (6) month period, however, you are required to prove that the defect discovered by you has already existed at the date of delivery.
After the expiry of a two (2) year period following the date of delivery, you are not entitled to make any claims on the basis of the liability for defective items.
8.2 Liability for defective products (in Hungarian: termékszavatosság)
If you are a private person purchaser, you shall also have a right to make a claim against Süel for defective products as described in this clause 8.2. Please note, however, that under Hungarian law you need to choose between your rights described in clause 8.1 and clause 8.2, i.e. making a claim against Süel because of defective items (in Hungarian: kellékszavatosság) or defective products (in Hungarian: termékszavatosság). You are not entitled to make a claim against Süel on the basis of both clauses.
If a product is defective, you are entitled only to choose to have it repaired by us or require us to exchange the product. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest. In case of a defective product, you are required to prove the defect of the product. The product is deemed to be defective only if (i) it does not meet the quality requirements applicable by law to the particular product, or (ii) it does not have the characteristics set out in the description of the product delivered by us.
You are entitled to make your claim against us within a two (2) year period following the date of delivery.
8.3 Non-consumer buyers
Please note, that the above provisions set forth in points 8.1 and 8.2 are applicable only to consumers. Consumer is a private person acting out of the scope of his/her profession or his/her business activity. To non-consumer buyers different provisions of the Hungarian Civil Code shall be applied.
9. The complaint handling process
Süel shall seek to achieve a friendly settlement of any complaint you may have through negotiation or any other peaceful means.
Your complaint can be announced orally in one of our stores or in writing sent to our address. Süel shall inspect the orally communicated complaint immediately and shall be settled when it is necessary. When you are not satisfied with the result, or the immediate settlement is not possible, a protocol shall be prepared. Süel shall answer every written complaint in writing within thirty (30) days from receipt. In case Süel does not accept your complaint, it shall give a reasoning thereof.
The protocol in respect of your complaint shall be retained by Süel for three (3) years.
The contact of the customer service where you can turn to with your complaint is as follows:
Customer Service Team:
Süel Store
Address: ÁRKÁD Budapest, Örs vezér tere 25/A
Telephone number: +36-30-670-1455
E-mail address: info@suel.hu
You can turn with your complaint also to the Hungarian Consumer Protection Authority as follows:
Zala megyei járás és fogyasztóvédelmi osztály:
| Cím | 8900 Zalaegerszeg, Göcseji u. 24. |
| fogyasztovedelem.zala@zala.gov.hu | |
| Telefon | 92/510-530 |
| Fax | 92/510-641 |
| Félfogadás | Hétfő-csütörtök: 8.00-16.30 Péntek: 8.00-14.00 |
Budapesti Békéltető Testület
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: +36-1-488-2131
Facsimile number: +36-1-488-2186
E-mail: bekelteto.testulet@bkik.hu
The Hungarian Conciliation Bodies are listed at the following link:
https://bekeltetes.hu/index.php?id=testuletek
10. Intellectual property rights
Any invention, discovery, development, design, idea, creation, software, technology, procedure, process, technical material, documentation (hereinafter intellectual properties) relating to the products and services of Süel in any manner are subject to copyright protection, and all or parts of them are the exclusive property of Süel. You do not acquire any ownership of intellectual property when purchasing any of our products or using our services, including but not limited to our website and webshop. By purchasing any of our products or using our services you are not entitled to use any trademark, brand name or logo in relation to such products or services.
Süel reserves the right to every content on the products and services, including but not limited to the website and webshop. It is prohibited to download, to store electronically, to process or to transfer the content on the website or the webshop in whole or in part without the prior written consent of Süel.
11. Data protection
For data protection, please see our Privacy Policy.
- Technical requirementsOur website is designed and run by
Mediacenter Hungary Kft.
6000, Kecskemét, Sosztakovics u. 3. II/6
Adószám: 13922546-2-03
We kindly ask you to use appropriate virus scanner and virus killer softwares.
We cannot guarantee that the website will operate continuously without any interruptions and errors due to the connection to the Internet. We have adopted adequate technical and organisational security measures to protect goods and services on our website, integrity of data, and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of our website, and to avoid unauthorised or unlawful access to such data and information.
13. Miscellaneous
If Süel does not exercise any of its right derived from this GTC or other policies or legal provisions, such non-exercise shall not be deemed as a waiver of such right.
Any waiver shall be made in writing. When Süel shall not insist strictly on a significant provision of this GTC this shall not imply that Süel renounces its insistence on the strict compliance of such provision.
Süel does not make any particular promises in connection with the goods and services, besides the expressed terms and conditions in this GTC. Süel does not undertake any responsibility for the goods’ and services’ content, functioning, reliability, availability and ability to meet your needs. Süel provides the services on the basis of the principle “as is.”
Süel excludes all forms of warranty to the extent permitted by law. The maximum amount Süel pays for commitments relating to claims that are based on warranties including implied warranties under this GTC is the amount you have paid for the services. Süel is not responsible in any case for reasonably unforeseeable losses and damages.
If any provision of this GTC becomes invalid, unlawful or unenforceable, the other provisions of this GTC shall remain in effect.
We will be happy to give you more information in relation to our goods and services.